What you can buy
FireConnect offers monthly subscriptions, which renew automatically until cancelled, and one-off credit packs. Prices are on the pricing page. Payments are processed by our payment partner.
Charges appear on your statement as [to be confirmed].
How to cancel
- Through our payment partner's billing support site: [to be confirmed].
- Or contact us and we will cancel it for you: [to be confirmed].
When a cancellation takes effect
Subscriptions renew automatically every month. Cancel at least 24 hours before the end of the current period to stop the next renewal. After you cancel, your plan stays active until the end of the period you have paid for, and you are not charged again.
Refunds
- Subscriptions
- [to be confirmed]
- Credit packs
- [to be confirmed]
Questions and billing disputes
If a charge looks wrong, please contact us before you contact your bank, so we can fix it quickly: [to be confirmed]. We reply [to be confirmed].